Privacy Policy

Looking After Your data
Please rest assured we will keep your data secure.
We want to keep you in the loop, so here is how we use it and why we need it.

1. For a better Customer experience
   We use your data to enhance your shopping experience.
2. Professionalism and Security
   We will look after your data as if it was our own
3. Plain Language
   Boss Miniatures & Gaming Ltd (Boss Minis) will endeavour to make our policies as easy to understand, we want you to know in an informed way how we interact with you.
4. A top level Service
   You are in control of whether you receive marketing communications
5. No Hoarding
   If we do not need your information , we delete it.

Protecting your Privacy
At Boss Minis, we are totally committed to protecting the privacy and security of our customers and site visitors. The Boss Minis team members are customers themselves on manly e-commerce sites. We therefore relate to and empathize with how important your privacy is. If you have any questions about how we keep your date safe & private, contact us at the_boss@bossminis.co.uk

For all of our services, The data controller-the company that is responsible for your privacy- Is Boss Miniatures & Gaming Ltd.

Using Your Information
There are several different ways in which we utilize your data-this depends on what it is. Below we explain what we do and why we do it.

Your name and contact details
To ensure goods are delivered to you, we do this to complete our contract with you.
Send you service messages by text, email or telephone. This is to keep you informed about the progress of your order.
Sending you information by email,social media and post. This is to keep you fully informed.We only send this to you with your permission.
To detect and prevent. This is to defend and unearth frauds either against you or Northern Card Gaming.
Displaying to you promotions from bossminis.co.uk as you surf the web. In order to allow you to see our latest deals and promotions.
Discovering which products and services you appreciate as a customer. To allow us to best meet your needs then learn so we can exceed them.

Your birth Information
To detect and prevent fraud. This helps us defend both you and Boss Minis from fraud.

Your Payment Information

This means your card details if you chose to pay via card. Please have no concerns, we cannot keep that information.

To allow us to take payments and give refunds. To complete our contract to you as the buyer from us as the seller.
To protect and defend both you and Northern Card Gaming from fraud.

Customer Service records
Notes and details of our previous conversations and emails.

To provide optimum support, this will allow us to best resolve any previous issues and improve our performance in exceeding your expectations.
To train staff, allowing our team to provide you with the best possible service.

Your purchase history and saved baskets
Analysing what you have purchased and what you have stored for another occasion.
To work out what you likely want to buy and let you quickly checkout. To enhance your experience when shopping with us.
In provision of customer services, enabling you to return the items. To allow us to full fill the contract we have with you as the seller.

Data regarding your phone/laptop, and use on our website
Information shared when you browse our site, such as your device type, IP address and if you have shared it, your location data.

To ensure the correct default language is set where applicable. To ensure you have the best shopping experience.
To protect our website. To defend against and unearth frauds, either against you or Boss Minis.

Your responses to surveys, competitions and promotions
By running the prize draw/competition/survey. To perform our service to you, if we cannot use your data, we cannot contact you to tell you if you have won.
You are not compelled to enter any of our competitions, prize draws or social media promotions, however we respect your right not to participate if you do not wish to.

2. Sharing Your Information

We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.

We passionately want to earn your trust and believe such practices to be incredibly unethical.

However, we share your information with the following, as necessary in order to provide our services to you, such as :
Related companies in the " Boss Minis group", as sometimes different parts of our operation are dealt with through related companies.

Organisations involved in the supply chain to get your purchases to you, for example, payment gateways, warehousing, pick / packers, and fulfilment agents
Law enforcement and fraud prevention agencies
Providers of professional services, for example, online marketing firms, search engine advertising partners and hosts of websites, who work with us to enable us to perform our business

We may provide 3rd parties with summarised but anonymous information and analytics about our clients, we will make sure that this information does not identify you.

Information you send in emails to us may be placed on social media your name will not be identified. If you are in breach of the law the content of the emails will be forwarded on to the appropriate bodies. Sending emails to out enquiries email address does not provide you with an NDA agreement.

Marketing Messages
If you have opted in, we'll send you marketing messages by messages by email to keep you aware of what latest industry news, competitions, puzzles and new arrivals. Plus, much more!

If you would like to stop receiving messages from bossminis.co.uk you can do so at any time by:

Using the "unsubscribe" link in any marketing email.
By sending us an email or phoning us.

We'll then make sure you no longer receive marketing communications from us

We will endeavour to action your request as soon as possible. However, please heed that as we use a complex inter-connected web of services, you may continue to receive messages for a few working days whilst your request filters through the system.

Service messages will continue to be send and opting out of marketing communications will not stop service emails or texts (such as order status updates)

4. Discovering Adverts For bossminis.co.uk on the internet

We are a pervasive force in online advertising, with the intention to keep you informed with what we are up to and of course our products!

As with many companies, we aim Boss Minis banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.

The banners and adverts you will see are based on information we know based on your previous visits to Boss Minis (for example, your Boss Minis website search history, or content you have read on our website) It is also possible that Boss Minis banners or ads may be served based on adverts you have clicked on in the past.

5. Holding Your Information
   We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.

Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.

6. Your rights explained
   Please rest assured that you have extensive rights:

To be informed about how your personal information is being used
To request the correction of inaccurate information that we hold about you
In some circumstances you can request that we delete your data, cease collecting it and / or stop processing it
To opt out of direct marketing messages, which you can do at any time after you have signed up, you must give us your explicit consent to sign up in the first instance
Access to the personal information we hold about you

7.Updates to our privacy policy
We can from time to time update this page to reflect changes with regard to how we are processing your information.

If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.

8. Contacting Us
   Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.

You can contact us at bossminis.co.uk or submit a request via our website.
Alternatively you write to us at

Boss Miniatures & Gaming
27-28 King Street
Weymouth
Dorset
DT4 7BQ

9. Cookies Policy
   Privacy statement: How we use Cookies
   Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout
The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This Website Will:

Functional Cookies - Track the pages you visits via Google Analytics
Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)

This website will not:

Share any personal information with third parties.