Vendor: Ultra Pro
Product Type : Pokemon
Refunds
You may choose to cancel the order at any time up until 14 days after you have received the goods. If you chose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition as they were received.
If the returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.
To summarize you can nearly always return an unwanted Item within the 14 day period as long as it has not been opened, or used and is still in the original packaging/sealed as received. If you have opened and used it we will not be able to accept the return.
Damaged or Faulty Goods
If you Have received a faulty or damaged item you must inform us within 7 working days of receiving the item. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints or levy appropriate charges for issues raised after this period.
NOTE: Damaged cards inside blind packed products such as booster packs. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individuals cards inside. In the rare case that this happens to you, you may benefit from contacting the manufacturer of the product for a replacement card, however they do not have any duty to fulfil this.
Other Returns
In the unlikely event that your item arrives damaged or we have made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at the_boss@bossminis.co.uk
Most manufacturing faults are quickly resolved through an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.
Pre-order Cancellations
You may cancel a pre-order for a full refund until the order has shipped, which is usually one day before official release date (On day of release for TCGs). This applies up to the point the order is dispatched. This does not apply to any price with additional discounts codes or special offers.
We also reserve the right to deduct outbound postage costs from your refund should the returned goods have originally met our free postage threshold.
Should you choose to return an item for any reason other than damage / manufacturing fault and have paid postage, we will not refund the postage costs having shipped the item to you upon fulfillment.
Return address.
Boss Miniatures & Gaming
27-28 King Street
Weymouth
Dorset
DT4 7BQ
Boss Miniatures & Gaming Ltd provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in an as New condition unless otherwise stated.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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